Please read the RMA policies carefully before you summit the RMA Form. |
RMA (Return Merchandise Authorization) Policy |
| 1. |
Warranty Period |
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1-1 |
Except phase-out products, the standard warranty period is one year from invoice date. |
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1-2 |
The extended warranty periods are also offered by BOSER Technology Co., Ltd. (hereinafter referred to as BOSER) if the extra request from you. |
| 2. |
Under Warranty |
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2-1 |
For DOA (Defect-on Arrival):
DOA period is within 30 days after the invoice date issued from BOSER. After approving the DOA case happened, BOSER sends you a new replacement of DOA except the customized products and BTOS (Build-to-Order Service)
and reserves the right to decide whether to send you the new replacement or not.
You have to make sure the defective product without any damage, change, scratch or mark on its appearance is packed in original condition including packaging, documentation, manual and accessories before sending it to BOSER.
Otherwise BOSER charges you a handling charge about this issue.
If your incorrect configuration or misusage causes BOSER's product failed and it is not a hardware problem, BOSER charges a repair fee. |
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2-2 |
For RMA:
Customer Service Department of BOSER repairs the return as soon as possible and sends it back to you once it is repaired and tested OK. |
| 3. |
Definitions of Out Of Warranty |
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Any BOSER's product is out of warranty if it meets one of the following criteria: |
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3-1 |
The expiration of the sarranty period. |
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3-2 |
Removal or alteration of original products, parts or components. |
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3-3 |
Defaced or removal label of serial numbers. |
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3-4 |
Damaged from abnormal use, unauthorized disassembly, repair or modification, abnormal condition, improper maintenance, exposure to moisture or dampness, accident or other acts which are not the fault of BOSER who reserves the right to judge it. |
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3-5 |
Device failure result of lightning, earthquake or flood. |
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3-6 |
Refer to the warranty criteria of the products and accessories made by other suppliers such as RAM, HDD, FDD, CD-ROM, CPU and fan. |
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3-7 |
The request of upgrading and testing products after the expiration of the warranty. |
| 4. |
Return Procedures |
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4-1 |
Obtaining a RMA Number |
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4-1-1 |
All returns are required to use BOSER standard RMA Request Form to obtain a valid RMA number before you return any unit.
The RMA number is vaild for 8 weeks once assigned. A return without a RMA number is rejected.
BOSER sends it back to you without notice and you bear the freight for it. |
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4-1-2 |
You need to give a specific description about the defect as much as possible, and avoid ambiguous or inappropriate phrases, such as "DEAD", "Don't work", "Failure", etc.
Specific description will be helpful to reduce the possibility of repair delay, and decrease customer's loss.
Furthermore, ambiguous description is likely to have a higher risk for second repair and it may not acceptable by Customer Service Department of BOSER. |
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4-1-3 |
You have to provide the serial number of the product when sending BOSER the key parts of the product to repair.
BOSER handles it based on out of warranty case without the serial number of the product. |
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4-2 |
Send the Return |
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4-2-1 |
Please send the board without any accessories (Manual, Cable, etc.), and remove any unnecessary components from it, such as CPU, DRAM, and CF card.
If you think these components might be the part of the problem and would like to include them, please note clearly which items are included and BOSER is only responsible for the item excluded in your note.
Please write more specific description of the problem and more helpful for repairing it. |
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4-2-2 |
Send the board in appropriate packaging such as anti-static or ESD bag.
Overwise, BOSER reserves the right to send it back and you pay the freight for it if there is any damage from improper packaging during transportation. |
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4-2-3 |
Should D.O.A. (Defect-On-Arrival) case happened, BOSER will take full responsibility for the defective product and transportation charge.
If the product item is not a D.O.A., but fails within warranty, you bear the freight charge to send it to Customer Service Department of BOSER.
BOSER covers the freight to send it to you.
For out-of-warranty cases, you mush cover the repair cost and take care of both outward and inward transportation. |
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4-2-4 |
For products containing storage devices (HDD, flash cards, etc.), please backup your data before sending them for repair.
BOSER is not responsible for any loss of data. |
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4-2-5 |
Operation System:
For all units that are returned for repair please make sure to include the O.S. Product Key ID before the Operation System can be recovered.
If proprietary software loaded, please provide it. |
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4-3 |
Repair Fee |
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BOSER charges you repair fee if it meets one of the following criteria: |
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4-3-1 |
The expiration of the warranty period. |
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4-3-2 |
The expiration of the warranty period. |
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4-3-3 |
Defaced or removal label of serial numbers. |
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4-3-4 |
Damaged from abnormal use, unauthorized disassembly, repair or modification, abnormal condition, improper maintenance, exposure to moisture or dampness, accident or other acts which are not the fault of BOSER who reserves the right to judge it. |
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4-3-5 |
Device failure result of lightning, earthquake or flood. |
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4-3-6 |
Refer to the warranty criteria of the products and accessories made by other suppliers such as RAM, HDD, FDD, CD-ROM, CPU and fan. |
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4-3-7 |
The request of upgrading and testing products after the expiration of the warranty. |
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4-3-8 |
BOSER is responsible for transportation and repair of the return if the same problem happened again within three months after the return repaired but not responsible for the damage from abnormal use, unauthorized disassembly, repair or modification, improper maintenance, exposure to moisture or dampness, accident or other acts which are not the fault of BOSER. |
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4-4 |
Below is the table of Repair Charge: |
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Please see Repair Charge page. |
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4-5 |
Time for Repairing the Return |
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4-5-1 |
For BOSER's products, it takes 6~8 weeks to repair and test. |
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4-5-2 |
For manufactured by other supplier rather than BOSER, the return has to be sent to original supplier and it takes about 6~9 weeks to repair and test. |
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4-5-3 |
Below are the reasons for causing delay of repairing the return: |
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4-5-3-1 |
You do not sign back the PI for repairing the return within 2 weeks after BOSER issues it to you. |
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4-5-3-2 |
You have a past due account in BOSER's Accounting Department. |
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4-5-3-3 |
You do not give us a specific description about defects as much as possible. |
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4-5-3-4 |
You repair BOSER's product. |
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4-5-3-5 |
You do not reply and postpone us the message such as application environment, configuration, etc. |
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4-6 |
Service about Phase-Out Product |
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4-6-1 |
Product shipped before the phase-out dat:<br>BOSER provides a longer warranty period for the phase-out product.
If the product is phased out due to unexpected fact and BOSER can not continue warranty service for the phase-out product, BOSER offers two ways to solve this problem for you.
One is upgrading you product without any charge and the other way is refunding partly according to the remaining time of warranty period. |
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4-6-2 |
Product shipped after the phase-out dat:<br>Service is unavailable |
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4-7 |
Repair Report |
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We return each unit with a repair report, which shows a repair solution and parts replacement.
If you need further information about the repair analysis, BOSER asks a handling charge about the analysis.
If the defects caused by the design and production from BOSER, BOSER does not charge you for the repair analysis. |
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4-8 |
Store the Returns |
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BOSER takes care the returns and finishes the repair cases within 6~8 weeks.
Within the next 2 weeks, BOSER contacts you and waits for your signed PI and paying up your past due.
If there is no response form you after the 2 weeks, BOSER closes this case. |
I'v read this RMA Policy, and agree.
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